Webfactory Coronavirus Update

March 27th, 2020

Webfactory Coronavirus Update

This is a very uncertain time for us all and we wanted to update you on how we're responding to the challenges of the current Coronavirus (COVID-19) situation.

Here at Webfactory, we're working hard behind the scenes to make sure we are fully prepared for the potential effect it could have on our employees and customers. Being in the tech sector, we are well positioned to adapt as things develop. With this in mind, all our staff have already moved to remote working positions and are available via phone, email and live chat if required. By doing this we can continue to offer our full range of services at this difficult time.

For piece of mind, our core hours will remain the same (9am - 5pm) for calls, emails and live chats. We will continue to receive emails 24/7 and will aim to reply to them as quickly and as efficiently as possible.

We recommend adding information to your website to inform your customers about how you are operating during this period. You can do this with your website's content management system. We've also produced a small blog article with information on actions you can take on your website to keep your customers informed. Read our website coronavirus blog article.

The government have put various schemes in place to support businesses' cash flows. Additional support specifically for the self employed is due in the coming days. Support includes covering 80% of the wages of employees who would otherwise have been made unemployed, one-off grants and VAT payment deferrals. You can find information about the various schemes following the links below. Please note that some support is devolved to the four nations of the UK so do check the relevant additional links for where your business is located.

We thank you for your continued loyalty and support. If you have any questions please drop us and email and we will be happy to help. Stay safe!

Matt Adams

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