Knowledge Base builder
A simple way to share knowledge and find answers.
Give your customers and team the answers they need.
Create online guides, help centres, staff handbooks and product documentation in one easy-to-use knowledge base.
Bring useful information together in a clear, searchable place. With straightforward editing, organised categories and a design that works across devices, your readers can find answers quickly and your team can keep everything up to date.
Compare Knowledge Base bundles to find the right fit.
Everything you need to share knowledge clearly
Create articles easily
Write guides with a straightforward editor. Add images, videos and links, with formatting that keeps your content easy to read.
Organise with categories
Group related articles into clear categories, so readers can browse your content and find the information they need.
Help readers find answers
Smart search helps readers find relevant articles quickly, including when they make a spelling mistake.
Works across devices
Your knowledge base adapts to phones, tablets and computers, making your guides accessible wherever readers need them.
Make it your own
Upload your logo, choose your colours and font, and select an icon style to create a knowledge base that feels part of your business.
Keep content useful
Use your dashboard to see popular articles and identify outdated content, helping you focus on the guides that need attention.
Built around the way you share information
Use your own web address
Start with an included webfactorysite.co.uk address, or choose a bundle with custom-domain support to connect an address such as help.example.com. SSL is included.
Match your business
Give your help centre or handbook a consistent look with your own branding, colours, font and choice of icons.
Control who can read it
Share public guides with customers, or use access controls such as passwords and IP restrictions for information intended for your team.
One flexible tool, plenty of uses
Customer help centres
Give customers searchable FAQs, tutorials and troubleshooting guides, so they can find answers without waiting for a reply.
Staff handbooks and onboarding
Keep training videos, HR policies and step-by-step procedures together, helping new starters learn at their own pace.
Explore onboarding manualsProduct and process guides
Document products, projects or repeatable processes. Share consistent instructions with customers, colleagues or franchise teams.
Choose your Knowledge Base bundle
Get started with Free, then upgrade when you need room for more articles or additional features.
Free
Our most affordable option.
Free
Forever
What's included...
- Unlimited user seats
- 20 articles
- Search facility
- Full design customisation
- webfactorysite.co.uk domain
- Email & live chat support
Pro
Packed with features.
Then
£
49.99
+VAT / monthWhat's included...
- Unlimited user seats
- Unlimited articles
- Search facility
- Full design customisation
- Custom domain name
- Email & live chat support
- Access controls
- Telephone support
- Account manager
No credit card needed to get started. You can manage your product through the Hub.
Frequently asked questions
Put your knowledge in one useful place.
Start building a help centre, handbook or online guide with Webfactory Knowledge Base.
Get started for free