What our customers are saying

We're extremely proud of our customer reviews.

Top 5 rated for web design in the UK.

Rated 4.9 out of 5

Don't take our word for it...

Chloe Evans
C E Physio

Becky was amazing, she got it right straight away and explained things very clearly so a techphobe understood them! Really recommend webfactory, the whole team is amazing and they respond very quickly and no question is too stupid!

Geraint Evans
Geraint Evans

Becky has been a delight to deal with - always very personable and super efficient but above all else....patient! She has made a potentially daunting task an actual pleasure.

Temra Arsu
MiAmor Bridal

Dale was great throughout the rebuilding of our website.

Joya Georgewill
Joya Georgewill

Absolutely 5 Star service, nothing was too much trouble. From the initial contact, the welcome pack, the design, absolutely everyone I spoke to went above and beyond. I received clear friendly communication from start to finish! I felt heard and was understood perfectly! Absolutely delighted with Becky's design and with the way the webfactory work as a team. I would highly recommend your service to anyone needing a website. I am a very satisfied customer. Thank you

Leanne Mair
Sterling Textiles Limited

Steve's design and build was superb, beyond what we were expecting. He really took on board what we were looking for but also used his knowledge where needed to improve our suggestions. Would highly recommend him and the service to others.

Alasdair Robertson
Alasdair Robertson ARCHITECTURE

Great value for money.

Charles George

We have been with webfactory for 5 years now, Becky helped us built our first website, Customised Curriculum, and now we have recommended and referred our Accredited BCS courses (IT) delivery partner in Malaysia to get their website, Startsmart.asia built in the UK by Webfactory under the stewardship of Becky who has done a brilliant job on both the websites. We will definitely recommend your website services to our associates in Malaysia and Singapore. Thank you for always being there to assist and support us with our enquiries.

Julian Moore-Cook
Book The Self Tape Studio

Steve was very helpful and informative. I found his designs to be exactly what I needed for my business and any tweaks I asked for were delivered.

Rosanne Walsh
Paddy's Bar

Always a really helpful process. I am not computer literate so their step by step explanations have been such an easy and happy process . No stress. We have two separate Companies so this is our second website design with them.

julian acquari
Julian Acquari

I think Ann in your Customer Service Team has been great, its made dealing with your company through both her and Dale, very easy.

Chris Davison
Chris Davison

Good Job and quick turn around - very happy.

David Cartwright
The Visions Group

Fantastic, easy process from start to finish.

Annemarie Cover
Electrical Contractors

Very professional, informative and patient! Very grateful for all the nudges, advice and instructions given to enable a website we are happy with. Thank-you

Matt Bedford
MB Healthcare Staffing Limited

Becky did a fantastic job of my website first time with only 1 amendment needed on my first review of the draft I was sent, awesome service from start to finish!

Andy Taylor
Moondance Photography

Excellent work from Dale - seemed to understand my feedback on concepts and responded promptly.

Geraint Evans
Geraint Evans

Becky was great from start to finish - very communicative, personable and of course very creative. Would highly recommend.

Robin Kabir
Robin Musician

Excellent design from Becky. She brought to life my ideas just how I wanted. I appreciate the great service from Webfactory and their regular updates.

Farhan Mahmood

Rhed is a very talented designer. I am overall impressed with the design he has created for us which created a unique look for our business. Rhed has also gone above and beyond in making the website look amazing and attention to detail. Thank you Rhed

Sharon Hand

Communication was spot on, quick responses and feedback given was acted on instantly.

Adam Mcnally
Style Engravers Ltd

Really enjoyed working with Becky! Had an idea and she made it better. Thanks so much.

Riaz Desai
Carepath Recruitment

The website is exactly what I envisioned. Really happy with the results!

Ndumiso Nyoni

Communication was great and the first draft design was great, better than we expected. Thank you, Steve.

Marla Batista
Marla Batista

OMG, It's so easy to talk about Becky. I usually don't write reviews but please let me share my experience throughout these months. OMG, this woman is incredible, I don't remember to think about someone whom I do not personally know but feel so much respect and love for. It's like I know her just because of the way she treats clients. She's always patient, helpful, kind and easy to like due to her personality. I do not speak English fluently and must confess that I was scared to start building my website because I was embarrassed to keep asking questions but BECKY WAS INCREDIBLE!! I want to thank her for all the help 🙂 I wish her all the best and hope other clients get the opportunity to work with her. I recommend my community about webfactory. It was my pleasure!

Helen Rooney
Cheshire Plot Finder

Really brilliant service, so helpful all the way through the process. You generously share your expertise, design experience, and thoughts. The whole process was end-to-end great. I have recommended you guys to a friend, so if she takes you up, I'm going to get credits and exchange for a logo design! (hehe). A whole-hearted, big thank you.

Dennis Aryee
Compass Twenty Ltd

Everything was carried out brilliantly!

Maria Stella
Sorai Sauces

Personalised service, professional yet approachable and highly recommended. The development of my website was smooth going, from start to finish with communications on updates and prompt actions on queries which helps me to monitor on progress. Well done for a good job to designer Steve and colleagues.

Jason Green
JW Green Builders Ltd

Anyone that considers creating any business via the internet will quickly grasp the importance of solid testimonials. I picked these guys up whilst holidaying in Poole 2 years ago, I knew a website was the way forward, but could never find the time or face the potential costs involved. With time on my hands I made a call, turned out they were short on staff that day so I was speaking to the guy who ran it, much to my surprise he made it sound simple, fill out an enquiry form, telling us about your business and what's important to you and they'll do the rest, for what appeared to be not a lot of money. They created a logo for me, which was important to me because a wanted a visible brand that would draw customers to my website rather than a number on the side of the van. A few weeks later I had the base to work from, they had posted what I'd given them and on that first call I was told I could manage and adapt it simply. It really was easy, I soon found myself getting stuck into the sales speak and enjoyed portraying my business the way I wanted, the photos we'd been taking quickly went on and since then we have a regular stream of enquiries. Most recently I wanted 2 more pages adding promoting our kitchens & bathrooms side of the business & a face book page creating. It was the ten minutes spent on the phone sorting these items that prompted this testimonial, these people are so helpful, someone answers the phone when you ring and help you there & then. I really enjoy the way I can show people what we do through our website & how easy I can use it myself adding news items, gallery photos & testimonials. My website is something I'm proud of & something I add to regularly with ease. I am a builder from Leicester my website is jwgreenbuilders.co.uk I am happy for you to make contact. These guys are good.

Lesley King-Farrar
Warren Arts & Craft

Absolutely brilliant service, and thrilled to bits with the Website design....thank you Steve, you're a gem. Nothing is to much trouble and when you're a complete novice like me that's a real plus. Customer Service to Web Design are excellent and really know their stuff and I would 100% recommend Webfactory.

Tim Robbins
Vale Cottage Croyde

Really impressed by webfactory from start to finish. I am so pleased with the end result, which is testament to how well Jamie listened to and interpreted my brief. A really good good experience, which I thoroughly recommend.

Clive Jones
Canprint Ltd

Just a quick thank you for the brilliant job you have done on our new website, we are very pleased with the way the Management and staff of Webfactory are always there to help and look forward to our continued business relationship, a big thumbs up from all at Canprint Ltd

Helen Sharpe
Lavender Barn

You have been brillant, thank you very much, love the ease of everything, love love the price, and love love love the website. Not tried the backoffice yet but confident everything will carry on with ease. Many Thanks to Becky and Hannah. will recommend!

Hazel Diamond
Hazel Diamond LTD

Webfactory is simply the best! From start to finish, I can honestly say there's no one better than Webfactory! I'm a business mum of three young children and a supportive husband. My life is crazily busy with so many activities: family life, working, running a business, travelling monthly, and my youngest child was only 10 months old when I plucked up the courage to finally seek a website company and I'm so glad I decided to sign up with Webfactory! Dale, my web designer, has such great attention to detail. From the start, he managed to capture the vision that I had filled out in the welcome pack, and he executed the right colours, design, and layout perfectly. All my ideas he brought to life, and he was always patient and kind to answer all my questions. Dale went above and beyond and met all my requests with excellence; I'm so ecstatically happy with my new website, I could look at it all day! My new website is sophisticated, timeless, and looks very high-end! Dale, you're a superstar! :) Thank you also to Caitlin, who took her time to speak with me and explain the protocols to me at the start of my transition. All your care made me feel very much at ease. Thank you to everyone else that I communicated with via email or telephone; you've all been so professional, kind and helpful. I know my website took longer to finish than anticipated, but that's mainly due to my extremely busy lifestyle and the challenges that come with having three young children. I can't express enough in words how grateful I am and happy with your service! Please note: You won't find better than Webfactory, who go above and beyond, are patient, listen, and deliver! They're fantastic bespoke designers with affordable and fairly priced packages. They create AMAZING Websites! They're a friendly and really lovely team who truly love what they do and treat their customers really well. I'm so happy! Thank you, Webfactory! 🤩♥️🎉 Director, Hazel Diamond Website: hazeldiamond.com

Jane Pateman
The Henfield Hall

Great service, Steve very helpful.

Jemma Ricketts
Enchanted Plants Ltd.

It's been a great service, really speedy with a lovely design. I'm looking forward to going live. Thank you!

Linda Maguire
Linda Maguire

I am very impressed with our new website. Thanks for all of your help and a very easy system to work with. I will recommend your services where possible

Lucia Williams
Star Ascend UK LIMITED

Webfactory team are professionals, always ready to help me through the different stages of my website and answering all questions.

Clare Wigmore
Carriage Link

I have been running my marketing business of Carriage Link for the past 18yrs during which time I have used several Website design companies. In 2013 I needed to update my site and I was very fortunate by being recommended to try 'Webfactory'. This was not a simple task, as they did not have any equestrian design experience. However, this did not phase Matt and his team at all, together they worked away until I was happy. The result was outstanding, I am always receiving compliments on how easy the site is to use, and my business has improved since the formation of their updated design. They are always extremely helpful and courteous and I would like to highly recommend their very professional company.

Sonny Pettman
Britannia Homecare Ltd

We have been really impressed by Webfactory and our designer Jamie. They are open to feedback and continue to make changes as requested, they are also really simple to contact.

Maria Miller
Wm. Skelton & Co

Overall service so far has been excellent. Becky has been extremely helpful, proactive and responsive. Looking forward to testing the new website!!

Usman Hameed
Standish Street Dental Ltd

You have been very patient with us, thank you.

Amanda Hill
Love My Socks Limited

From day one every member of staff has been so helpful, professional but very approachable. This has made the whole process a pleasure to undertake (something which could have been made very stressful and made you throw the towel in). I love the fact that although you can chat live (thank you to Hannah who was always quick to chat, never too busy to find out an answer and very supportive), you can also pick up the phone, this made all the difference to me at the start. I love my site (thank you Jamie for your patience and your fab ideas) and I would have no hesitation in recommending your services

Tony Bennell
Tony Bennell Entertainments

Natascha De-Bank
Folly & Wild

I just love how easy it was to have professional website built - It was just how I had imagined it!! As a new website owner, I always have questions and sometimes a few changes I need to implement. So, I am VERY impressed with the level of support I get, even from the smallest questions on chat to larger things I want to change. The team are friendly, fun and knowledgeable. I would highly recommend them.

Aarron Watt
Tayside Mirror Doors

Very happy with the service. Steve designed the website better than I imagined it would be. Thank you very much and I will recommend to anyone who needs a website.

Cathy Harding
Cook Stars

Very pleased with Cook Stars new website and our fantastic new logo! I had been dreading (and putting off) getting a new website designed but Webfactory did a brilliant job right from the beginning. There were simple explanations of what I needed to do throughout which made the process far from the arduous task I'd envisaged! I'm thrilled with the end result, the site looks professional and showcases my company beautifully. Thanks so much to Rhedyn for all your hard work and expertise - the site is so much better than I could ever have imagined. Completely delighted!

Robert Kendall
Heritage Classic Cars

People have been all very complimentary about my website and I must say I am delighted with it. I have sung your praises, because you deserve the plaudits. Your company provides a first class service and I am happy to spread the word.

Laura Jones
Newport And Carisbrooke Community Council

Amazing service from start to finish. Highly recommend.

Becky Grace
Becky’s Cake Creations

Brilliant service! Responded quickly to my requests. Really helpful and friendly. Thank you for creating my website.

David Hanson
Whiterose roofing services

Brilliant service so far! Would definitely recommend.

Jim Flatman
LAS Equipment Ltd

Awesome people, technically proficient and super efficient - Thank you all!!

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