System updates
Follow our latest system improvements.
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SiteRank now sends a notification when your website’s scheduled ranking checks have been completed. Each notification includes the website domain, making it easier to identify which site has updated results, particularly when managing multiple websites.
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Within the new Hub experience, KnowledgeBase now displays categories using clearer cards, article counts and publishing-status labels. Improved category navigation and reordering controls make it easier to organise your content, while status labels help you...
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Customers using AI Website Hosting can now choose whether to enable website traffic reporting through their settings. Once enabled, reports provide insights into visitor numbers, traffic patterns and traffic sources. Reporting is disabled by default and...
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You can now share ChatBox conversations with colleagues by copying a direct link from a conversation or chat log. Authorised team members can use the link to access the relevant conversation directly, making it easier to review previous interactions, hand...
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You can now get started with SiteRank using the Free plan, allowing you to monitor up to two search terms without a paid subscription. Simply enter your website domain and add the search phrases you want to track. If you need to monitor more terms, you can...
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You can now get started with KnowledgeBase using the Free plan, which allows you to publish up to 20 help articles without a recurring plan charge. If you need additional content capacity, you can upgrade to a paid plan as your requirements grow. All...
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The updated checkout provides a more consistent experience, bringing product selections, available add-ons, account details and payment options together in one place. Clear setup progress and a consolidated billing summary make it easier to review your...
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You can now review and restore eligible products directly through Hub if they have been closed due to an overdue account balance. Select the products you wish to restore, review the outstanding amount and upcoming billing dates, then complete any required...
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You can now review and complete payments for supported upgrades directly within the upgrade window, without needing to navigate away to a separate payment process. Where applicable, the payment summary outlines the initial charge, any prorated cost for the...
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You can now manage your saved payment methods directly through Hub. Add or replace a card or Direct Debit, or remove an existing payment method if you have the appropriate billing permissions. Any relevant setup instructions or bank-confirmation...
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You can now review eligible recurring services together when switching between monthly and annual billing. Before confirming the change, Hub provides a preview of the affected services, proposed charges and billing dates, as well as highlighting any issues...
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You can now review and adjust your account’s monthly billing day and annual billing date through Hub. Before confirming a change, Hub will show you any billing adjustments that may apply, helping you understand the impact in advance. Please note that any...
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You can now manage team members’ product access and allocated seats directly from the Hub. including through individual profiles. Authorised administrators can also review individual and group permissions without needing to open separate...
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You can now enable two-factor authentication (2FA) for your individual Hub login, even if your organisation has not made it mandatory for all users. If your organisation already requires two-factor authentication, this requirement will remain in place, with...
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You can now personalise the Hub interface through the Accessibility settings in your profile. Choose larger text, adjust text spacing and select alternative status-colour palettes to improve readability. These preferences help create a more comfortable user...
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You can now create personal shortcuts to frequently used product pages within the new Hub. Shortcuts can be organised and filtered to suit your needs, making it easier to return to regular tasks without navigating through each product’s menus.
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Customers can now opt into a refreshed Hub experience, featuring a redesigned Products dashboard and updated navigation. A guided introduction helps new users find products, setup tasks, account options and support more easily, while existing users can...
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Customers registering for a Webshop account must now verify their email address before completing registration. Changes to existing email addresses also require verification, helping to keep account details accurate and reduce the likelihood of incorrect...
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A new Webshoplayout is now available, allowing product information to be organised into expandable sections, including supporting content and downloads. This provides a cleaner, more organised way to present detailed product information while allowing...
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Visible Webshop products are now included in your website’s sitemaps, with supported product pages also providing structured product information to search engines. This helps search engines discover and better understand your products, potentially...
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Webshops using the supported Stripe checkout can now offer Klarna as an additional payment option alongside card payments, where eligible. This gives customers greater flexibility at checkout by allowing them to choose their preferred payment method...
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You can now configure the delivery country, delivery charges and free-delivery threshold included in your Google Shopping feed. This gives you greater control over the delivery information displayed alongside your products on Google Shopping, without...
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You can now customise the messages shoppers see when using vouchers in your Webshop. Through Term Manager, you can update the wording shown when a voucher has expired, cannot be found or does not meet the basket requirements. You can also customise messages...
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You can now download a blank CSV template containing the supported product headings, making it easier to prepare products for bulk import. Simply add one product per row, complete the relevant fields and upload the file to your website. This helps simplify...
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You can now customise the action taken when a visitor declines a Pop-up that asks them to make a choice. You can choose to close the pop-up, redirect visitors to another web address or display a message explaining the next step. This gives you greater...
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You can now preview saved pop-ups on your website using the new Test pop-up action within the editor. This allows you to check the appearance and content of your pop-ups without needing to wait for their usual display rules or repeat-visit conditions to be...
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You can now add labels to vacancies, including “Just listed”, “Featured”, “Urgent”, “Closing soon”, “Closed” and “Filled”. These labels help candidates quickly understand the status of each vacancy when browsing your website...
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You can now use the Image & Text Slider element to display images alongside headings, supporting text and buttons in a slideshow format. Each slide can be edited individually, reordered and customised with playback settings. This makes it a useful addition...
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You can now schedule website alerts in advance by setting a start time and an optional end time, based on your website’s time zone. This makes it easier to plan announcements, holiday opening hours and temporary service notices without needing to manually...
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Following recent news surrounding PHP security vulnerabilities, we want to reassure our customers that our systems are fully patched and up to date. PHP is a widely used programming language that powers many websites and web applications. Like any...
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You can now use an authenticator app as your preferred method for two-factor authentication in Hub. How it worked before When two-factor authentication was enabled for an account, customers normally received their verification code by email. An...
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Webshops using Klarna can now display Klarna On-site Messaging alongside product prices. How it worked before Displaying Klarna messaging depended on a manually installed Klarna library and additional site setup. The Klarna client identifier was not managed...
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Website Manager now gives you clearer feedback while uploaded images are being prepared. How it worked before The system confirmed that an image was being processed with a general message, but the position where the image would appear did not clearly show...
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You can now make a payment towards your Webfactory account balance from Account & billing in Hub. How it worked before Payment reminders and older account-payment links could take you outside the main Hub billing area. This meant your balance, payment...
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Creating a Webshop product is now quicker when your shop contains several departments. How it worked before The Add product window displayed a single department selector. You could choose only one department while creating the product and then had to edit...
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A new Gallery Slider element is now available, making it easier to turn your existing gallery images into a slideshow. The Gallery Slider can pull images directly from an existing gallery page or element, so there’s no need to add a separate image slider...
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We’ve made an update that gives you more control over how your website pages appear when they’re shared on social media and other platforms. You can now set your Open Graph tags in the following areas: Website Settings Share Optimisation Page Settings...
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We’ve made an update to Recruitment websites, giving you more flexibility when creating your application forms. You can now add up to eight custom questions to an application form, increased from the previous limit of five. These additional fields can be...
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Make your vacancies easier to find by adding the new Google Jobs feed to your recruitment site. What you can include Workplace type, including on-site, hybrid or remote Job location Salary details Whether each vacancy should be sent to Google Once the...
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Recruitment application forms can now include up to eight custom questions, increased from five. Choose how candidates respond Short text for concise answers Longer text for more detailed responses Checkboxes for confirmations or agreements File uploads for...
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Website Manager now gives you more control over the customer accounts connected to your Webshop. Choose the appropriate action Deactivate an account to temporarily prevent the customer from signing in Reactivate a previously deactivated account when access...
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SiteRank search-term charts now include more flexible date and detail controls, making it easier to investigate a recent movement or review a longer-term trend. Choose the period you want to review All available history This year or last year The past 12...
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Account administrators can now open a clearer subscription page for each product from the Account & billing area of Hub. See important subscription information Your current plan and price Billing cycle and recurring charges The next scheduled payment...
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Website Manager now displays a clear Hidden from Google label beside pages configured not to appear in search-engine results. The label is shown directly in the page list, including beside pages nested beneath another page. This makes it easier to review...
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New KnowledgeBase products now receive a temporary address ending in webfactorysite.co.uk until a custom domain is applied. This temporary address keeps your KnowledgeBase accessible while its permanent web address is being prepared. Once a custom domain...
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A new Product access interface makes it simpler to give team members access to your products and review their existing access. Further improvements to team and product access management are already planned.
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Each website can now have its own time zone. Scheduled pages, articles, images and banner slides follow that local time, helping content appear when intended and accounting for daylight-saving changes.
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Team members can select a default sound for Hub alerts and override it for individual products through their personal settings. These choices are personal, so everyone can use the alerts that suit them.
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Product Settings now include a new Manage permissions section. Managers can review and update team member permissions in one place, including seeing whether permissions are granted directly or inherited through a group.
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Each team member can now choose their own time zone directly from their Hub profile. This means notifications, activity records and event times are automatically displayed in your local time, making it easier to keep track of what's happening - especially...