Introducing knowledgebase: a smarter way to share information
18th March 2026
posted 18th March 2026
Your website is great at telling people who you are and what you do. But what happens when customers need extra help, answers, or guidance after they visit your site? That’s where our new product KnowledgeBase comes in.
KnowledgeBase is designed to work alongside your Webfactory website, giving you a simple way to share helpful information, guides, and answers all in one place.
In this blog, we’ll explain what KnowledgeBase is and how it could be helpful to you and your business.
What is KnowledgeBase?
KnowledgeBase is an online help centre or information hub. Visitors can search for what they need and find answers instantly, without having to contact you.
It lets you create and store articles for:
- Frequently asked questions
- How-to guides
- Step-by-step instructions
- Training and onboarding content
- Product or service documentation
Why have a Knowledge Base & a website?
A website showcases your business, but a knowledge base supports it. Used together, they make it easier for customers and teams to find answers, while saving you time and reducing support queries. Here are 5 reasons why a knowledge base might be helpful to you:
1. Your website & your knowledge base have different jobs.
Used together, they create a better experience for your customers and your team.
Your website helps:
- Attract new customers
- Explain your services
- Build trust and credibility
Your knowledge base helps:
- Answer common questions
- Support customers after they visit your site
- Reduce emails and phone calls
- Save you time
2. Reduce repeated questions
If you often answer the same questions by email or phone, a knowledge base system can help. By putting answers in one clear place, customers can help themselves.
This means:
- Fewer support queries
- Faster answers for customers
- Less time spent repeating information
3. Perfect for customer support & onboarding
KnowledgeBase is ideal if you need to explain things clearly and consistently. Everything stays organised, easy to update, and simple to access.
You can use it for:
- Customer help and support
- Product or service guides
- Employee onboarding manuals
- Internal team resources
4. Easy to use and fully branded
KnowledgeBase is built to be simple. You do not need technical skills to create articles, add images or embed videos. This keeps your knowledge base looking professional and on brand with your website.
You can also:
- Use a custom kbsite.io address or your own domain
- Add your logo, colours, and branding
- Control who can access your content
5. Available 24/7
Unlike emails or phone support, your online knowledge base is always available. Customers and staff can find answers at any time, even outside working hours. This improves user experience and helps your business run more smoothly.
Why Webfactory customers will love KnowledgeBase
KnowledgeBase is built to complement your existing Webfactory website. It helps you go beyond a simple website and offer real value through helpful content and self-service support.
KnowledgeBase is a great next step. If you want to:
- Save time
- Improve customer support
- Share information more clearly
- Add more value to your website
Try KnowledgeBase today
You can try KnowledgeBase with a free trial and see how it fits alongside your Webfactory website. It’s quick to set up, easy to use, and designed to grow with your business.
Explore KnowledgeBase and see how it can make your website work even harder for you.