Privacy & cookie policy | Affordable Bespoke Websites from Webfactory

Your information

We take our responsibilities with how we handle your personal information very seriously. As such we keep under constant review the information we collect to ensure that it is secure and required. When information no longer needs to be stored we will remove it from our systems.

This document relates to Webfactory Limited who will ultimately be the holder of this information.

What information do we collect?

• Contact details
• Information about your business such as your current website, what you do, where you are located.
• How you arrived at our website such as by clicking on a one of our adverts or a link from another site.
• Your usage of our website such as the pages you looked at.
• Any special offers you have been given so we can ensure that when we quote you the offer is automatically applied.
• Recordings of calls and live chat conversations allowing us to verify details and for training purposes.
• In the case of current customers we store information about your usage of our website management system such as the features you have used.
• We store information about how people use the website we built on our platform.

Why we collect this information

• The information we store allows us to provide an accurate quotation for your requirements
• Website usage information and information about how you arrived at the site allows us to optimise our website to provide the easiest process for you to find what you are looking for.
• Knowing the ways people arrive on our site helps us make better use of our marketing spend so we can avoid ineffective ways of promoting our business and therefore keep our prices down for you.
• Your contact information is required so we can send you information about your services e.g. billing, new features
• Management system usage information helps us identify issues and improve the way our services run.
• Information about your website visitors is stored by us so we can investigate any issues and provide you with data about your website users such as traffic information.

How do we secure the information?

• We store your information on our servers which are located within the EU and provided by Amazon Web Services.
• All traffic between our website and you is done over secured SSL connections meaning that no one can intercept anything you send us e.g. when you log into your site
• The data is physically secured within Amazon’s data centres.
• Access to your information is limited to only essential personnel.

Who do we share the information with?
Information we collect is only every shared with third-parties for our own purposes. This means we use services which help us communicate with you e.g. email sending services, but we will never share your information so another company can contact you. The information is held by Webfactory Ltd which includes all it's current and future brands and subsidiaries.

• For email marketing we use a service called Mailchimp. We include information such as the services we provide you in that information so we can ensure that correct and relevant emails are sent to you.

I am a customer, will my website store information about my customers?
To enable your website functions to work correctly some information is stored by our platform on your behalf. You can read more about this on our what we store page.

What information do you retain if I close my account?
If you close your account we retain certain data such as:

• Your past communications
• Contact details
• Content from any services we have provided to you.

We retain this data for purposes such as:

• Allowing restoration of services if requested
• Locating account history if required e.g. if you later make an enquiry
• Getting in touch with you such as letting you know you have a credit balance
• Training
• Legal obligations

How to request data removal
To request the removal of your personal data, please follow these steps:

• Contact Us: Send an email to hello@webfactory.co.uk with the subject line “Data Removal Request”.
• Provide Details: In your email, please include your full name, contact information, and a brief description of the data you wish to be removed. This will help us locate and process your request promptly.
• Verification: For security reasons, we may need to verify your identity before processing your request. We will contact you if further information is required.

Processing your request
Upon receiving your request, we will:

• Confirm receipt of your request within 7 business days.
• Review and process your request within 14 business days.
• Notify you once your data has been removed.

Important considerations

• Some data may need to be retained for legal, regulatory, or operational purposes. In such cases, we will inform you of the specific reasons why certain data cannot be deleted.
• Removing your data may affect your ability to use certain features of our services.