Frequently asked questions
It's funny you should ask that.
The design process
We also offer an Assisted Welcome Pack service for a small extra fee, if you would prefer some guidance. Instead of filling in the Welcome Pack online, you can do this over the phone with one of our Customer Service Advisors.
Once your completed Welcome Pack has been sent back to us and reviewed by our designers, we will then start work on your website. We build the first draft of your website using a temporary website address normally around 5 to 10 working days of it being accepted. This will be a fully working website for you to provide feedback on. From this point we will make any amendments you want until you are happy with your design.
Once you are happy, we will then put you pre-live or live. Pre-live is a stage where you can make your own amendments to content before you go live. Before going pre-live or live, we will need any outstanding balance to be cleared. Once cleared, we will send over the log in details for your Website Editor for you to get started. When you are ready, we will then put you live on your own website address.
Billing and payments
Our ongoing monthly fee covers the hosting of the website itself. As well as ongoing support, the renewal of your website address, security and more.
The monthly fee covers the hosting of the website itself. It also allows us to provide you with ongoing support throughout your time with us. This includes things such as website security, domains and email support if you need them.
Your first monthly fee will not be due until a month after you signed up. In most cases, we can get websites live within this time, as long as the Welcome Pack is filled out fully and sent back to us as soon as possible.
All that we ask is for you to provide 7 days' notice prior to the date that your next monthly fee is due. We will then ask you to specify a closure date and your account will close on that date.
Should you ever need the website in the future, it is normally possible to return. We can reactivate your account and website for a small reactivation fee.