What we store for you
Information about what we store on your behalf
Because your website is built on our website platform, our system will collect information regarding your website visitors. The information collected and stored by Webfactory will depend on the type of website you have. There are two main types of website in terms of the information we collect. Bespoke websites and Ecommerce websites.
For bespoke websites and ecommerce websites
- We store information about your website's traffic. This helps us provide reports on your website's performance. It also helps us diagnose issue with your website should any occur. This includes IP addresses and information about the users browser and the origin of their visit to your website. This information is stored in raw form for 2 months and then removed. After this point only counts are kept e.g. number of hits on a given day which contains no personal information.
- We store information generate by your website forms. This is stored for diagnostic purposes and additional redundancy should form data not be received at your email address. This information is held for one year and is then deleted.
For ecommerce websites
- We store information about the visitors who buy from your website. This includes their contact information and details of their orders. You can removed orders and customer information via you website manager according to your data retention policies.
We do not store any payment details from your customers. If your customer should use your website forms to send you payment details i.e. not using a proper payment gateway such as Paypal, this information is stored as all form information is stored.