Changes to our opening times - After careful consideration and review of all the data, we've decided to slightly alter our opening hours. The principal reason for this is because our team benefit from a shorter working day, however, this does mean that at the start and end of the day, we have reduced staff. The big downside to this is that it means we are less resilient if there is ever unexpected leave, which can then lead to service levels dropping. As a result, we have decided to alter our opening times to 9:30-16:30. This will mean we have a full complement of staff throughout the day and therefore be able to provide better customer service.
Improved Hub design - We've been hard at work the past few months making some changes to the design of the Hub, we've received lots of helpful feedback and wanted to evolve the design in line with that. This will be going live for all our customers very soon.
- We've moved some of the menu items into a sidebar.
- The design now works better on mobile devices.
- We've cleaned up the 'Your Hub' page with cleaner icons and fewer buttons.
- We've added bookmark support (see below)
- Admin functions such as managing team members now appear in the dropdown you see when you click on your user profile.
Support Thai baht currency - We've added support for Thai Baht currency to the webshop
Bookmarks - We've added functionality that allows you to bookmark your products e.g. your website, you access most frequently from anywhere in the Hub. You can bookmark products by clicking the bookmark icon on the 'Your Hub' page next to the product. These will then appear in the bookmark icon at the top of every page.
More support articles added - We continue to build out the support articles.
Improved Live chat open / closed information - We've improved the messaging when Live chat is closed. Previously a small message would appear in the Live chat box when we were closed however, now a dialog will open with alternative ways you can get in touch.