Knowledgebase search insights
31st July 2026
We've added search insights to KnowledgeBase, helping you better understand what information your customers are looking for.
You can now see what customers are searching for in KnowledgeBase, helping you to:
- Identify unanswered searches where customers couldn't find the information they needed
- Discover content gaps that could be filled with new articles
- Find ideas for future KnowledgeBase content
These insights make it easier to create relevant support content and ensure your KnowledgeBase continues to meet your customers' needs.