You can now make a payment towards your Webfactory account balance from Account & billing in Hub.

How it worked before

Payment reminders and older account-payment links could take you outside the main Hub billing area. This meant your balance, payment method and payment journey were not always shown together.

What has changed

Open Account & billing, select Invoices & payments and choose Make a payment. From there, you can:

• Pay the full balance or enter a different amount
• Make a partial payment
• Pay extra and leave the remainder as credit on your account
• Use a saved card or active Direct Debit
• Enter new card or Direct Debit details
• Choose whether new details should be used for future automatic payments

Card payments may require approval from your bank. Direct Debit payments normally take four working days using an existing mandate, or up to seven working days when setting up a new one.

This option is available to team members who can manage billing.

Why this is better

You can now see your account balance and complete the payment in one signed-in, account-specific place. It also gives you more control over how much you pay and which payment method you use, with clearer information about what happens next.