November 2026 update

1st November 2026

Welcome to our November update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month. Be sure to explore our latest blog posts and upcoming social media events.

New this month

You can bookmark our System Update page for regular updates. Here is a summary of what’s new this month:

  • PHP security update: Following recent news surrounding PHP security vulnerabilities, Webfactory systems are fully patched and up to date, ensuring your website remains secure and operational with no action required on your end.
  • Schedule website alerts: Website alerts can now be scheduled in advance with specific start and end times based on your site's time zone, allowing you to automate announcements, holiday hours, and temporary notices without manual updates.
  • New Image & Text Slider element: The new Image & Text Slider element lets you combine images, headings, text, and action buttons in a flexible slideshow format, complete with customisable slide ordering and playback controls to promote offers, showcase services, or feature key content.
  • Vacancy labels: Vacancies can now display status labels—such as "Just listed", "Featured", "Urgent", "Closing soon", "Closed", and "Filled"—helping candidates easily identify job availability while seamlessly respecting your site's existing application settings and closing dates.
  • Test pop-ups directly from the website editor: You can now preview saved pop-ups directly in the editor using the new Test pop-up action, allowing you to review and fine-tune content instantly without waiting for display rules or repeat-visit conditions to trigger.
  • Set actions for declined pop-ups: Choice-based pop-ups now support customisable decline actions, allowing you to close the pop-up, redirect visitors to another URL, or display a follow-up message when an option is rejected.
  • Webshop product import template: You can now download a blank CSV template pre-formatted with supported product headings, making bulk imports simpler and reducing formatting errors when adding products.
  • Customise your webshop voucher messages You can now customise voucher messages—including expired, not found, basket minimums, already used, or removed vouchers via Term Manager to provide clearer feedback to shoppers during checkout.
  • More control over Google Shopping delivery information Google Shopping feeds now allow you to configure delivery countries, delivery charges, and free-delivery thresholds directly within settings, ensuring accurate shipping details appear alongside your products without manual feed edits.
  • Offer Klarna through Stripe checkout: Webshops using supported Stripe checkouts can now offer Klarna alongside credit and debit cards, providing shoppers with greater payment flexibility at checkout, subject to Stripe and Klarna eligibility requirements.
  • Help search engines discover your webshop products: Visible Webshop products are now automatically included in website sitemaps with structured schema data, making products easier for search engines to discover and parse for rich search results.
  • New expandable product-page layout: A new Webshop layout is now available, allowing product information to be organised into expandable sections, including supporting content and downloads. This provides a cleaner, more organised way to present detailed product information while allowing shoppers to expand the sections they want to explore.
  • Email verification for webshop accounts: New Webshop customer account registrations and email address changes now require mandatory email verification, ensuring accurate account details and reducing mistyped or invalid email submissions.
  • Try the new hub experience: Hub users can now opt into a refreshed experience with a redesigned Products dashboard, updated navigation, and a guided introduction to help both new and existing users find products, set up tasks, and support with ease.
  • Save shortcuts to the pages you use most: You can now create, organise, and filter personal shortcuts to frequently used product pages in the new Hub, making it faster to access routine tasks without searching through individual product menus.
  • Hub accessibility settings: You can now personalise the Hub interface through new Accessibility profile settings, allowing you to increase text size, adjust letter spacing, and choose alternative status-colour palettes for improved readability across all Hub products.
  • Enable two-factor authentication for your own login: Hub users can now independently enable two-factor authentication (2FA) for their account using various verification methods, providing flexible personal security even if 2FA is not enforced organisation-wide.
  • Manage team access centrally in hub: Authorised administrators can now manage team members' product access and allocated seats directly within the Hub—including via individual profiles - making it easy to review and oversee permissions from one central location without opening separate product screens.
  • Choose billing dates that suit your business: You can now review and adjust your account's monthly or annual billing dates directly in the Hub, with upfront visibility of any prorated adjustments before confirming, provided all overdue balances are settled first.
  • Switch between monthly and annual billing: When switching between monthly and annual billing in the Hub, you can now review all eligible recurring services together with a clear preview of affected services, proposed charges, new billing dates, and any blocking issues before confirming the change.
  • Manage saved payment details directly in hub: Authorised users can now manage saved payment methods—including adding, replacing, or removing credit cards and Direct Debits- directly within the Hub, complete with step-by-step setup and bank confirmation guidance.
  • Complete upgrade payments without leaving the upgrade window: You can now review and complete payments for supported upgrades directly within the upgrade window, without needing to navigate away to a separate payment process. Where applicable, the payment summary outlines the initial charge, any prorated cost for the first billing period and when ongoing billing will begin, providing greater clarity before you confirm your upgrade.
  • Restore eligible products through hub: You can now review and restore products suspended due to overdue balances directly in the Hub, allowing you to select products, review outstanding amounts and upcoming billing dates, and settle payment to reactivate your services.
  • A clearer product checkout experience: The updated checkout unifies product selections, available add-ons, account details, and payment options into a single view, featuring clear setup progress and a consolidated billing summary for total order transparency.
  • Choose whether AI website hosting tracks website traffic: AI Website Hosting customers can now opt to enable website traffic reporting in settings to track visitor numbers, traffic patterns, and traffic sources, with privacy-focused default-off data collection starting upon activation.
  • A clearer Knowledge Base content workspace: Knowledge Base within the new Hub now displays content categories using intuitive cards with article counts, publishing-status labels, and improved reordering controls to streamline content organisation and quickly highlight unpublished or removed articles.
  • Know when your Site Rank results are ready: SiteRank now sends a notification upon completion of scheduled ranking checks, including the website domain in each alert to help you easily identify updated results across multiple sites.

Articles

Things to think about

We’ve put together a list of upcoming dates and events to help you plan your social media and website content:

  • Movember - Throughout November: Raise awareness for men’s health. Share support for the campaign, workplace fundraising, or wellbeing-focused content.
  • Bonfire Night - 5th November: Celebrate a classic UK tradition. Share festive visuals, team moments, safety reminders, or seasonal offers.
  • Remembrance Day - 11th November: Share respectful messages of remembrance. Recognise service and sacrifice with thoughtful, appropriate content.
  • Children in Need - 13th November: Support a major UK charity event. Share fundraising activities, team participation, or encourage donations.
  • Black Friday - 27th November: Build excitement around promotions. Share offers, product highlights, countdowns, gift ideas, or exclusive deals.
  • Cyber Monday - 30th November: Continue online shopping conversations. Share digital offers, helpful buying guides, or product recommendations.
  • 10 days to Christmas Countdown - 15th December: Announce the 10-day countdown with delivery deadlines, exclusive offers, and an interactive daily advent calendar.
  • Christmas Eve- 24th December: Share warm holiday wishes, thank your community for their support throughout the year, and sign off to enjoy the holiday.
  • Christmas Day - 25th December: Share a warm, heartfelt holiday greeting to wish your audience a Merry Christmas, celebrate the festive cheer, and encourage followers to disconnect and enjoy time with loved ones.
  • Boxing Day - 26th December: Launch your post-Christmas sales, highlight clearance deals and ask followers to share their favourite holiday moments or gifts.
  • New Year’s Eve - 31st December: Reflect on the past year's highlights, thank your audience for their support, share a sneak peek of what's coming in the new year, and wish everyone a safe and happy celebration.

New products

Why not sign up for free and discover some of the other products we offer:

  • Start a Knowledge Base for free: Knowledge Base is now available on a Free plan, allowing you to publish up to 20 help articles with no recurring charges, alongside unlimited team-member access and easy upgrade paths for growing content needs.
  • Start tracking rankings with Site Rank free Site Rank is now available on a Free plan, allowing you to monitor up to two search terms without a paid subscription, with seamless upgrade options as your tracking needs expand.

Coming soon

  • Live Chat: We’re putting the finishing touches to Live Chat, formerly known as Chat Box. You’ll be able to integrate it fully into your website and install the companion app to respond to customer enquiries quickly and easily.
  • Surveys: Create and send surveys to learn more about your customers’ experiences with your company. Start with a simple AI prompt to generate a complete set of questions in seconds.
  • Tip Box: Create a simple, shareable page where customers can leave a thank-you tip for you or a member of your team.
  • AI Website: Quickly create a professional one-page website. It’s ideal for SEO landing pages, promoting an event or establishing a simple online presence.

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