Knowledge Base use cases
Ideas for help centres, manuals and more.
Webfactory Knowledge Base is a flexible tool for different industries and teams. From customer support to internal guides, it adapts to the information you need to share. Explore these practical ways to put it to work.
For employees
Onboarding manuals
Make onboarding as smooth as possible by keeping all your training resources in one place. Create step-by-step guides, store HR policies, outline your company procedures and embed training videos.
Explore onboarding manualsIT support and troubleshooting
Use a knowledge base for internal tech support. Document answers to frequently asked questions and create step-by-step guides on how to solve problems. From password resets to software setup, give your team instant access to the help they need.
Franchise knowledge base
Keep your organisation running smoothly by documenting repeatable processes for operations, HR or finance. Store your step-by-step procedures in one place and use access controls to restrict who can read them.
Project documentation
Keep project documents in one accessible location. Store project specifications, meeting notes and company updates, so your team can find the latest information. Use password protection or individual reader logins to limit access to internal content.
For customers
Customer support centre
Turn your knowledge base into a self-service help centre. Create and organise searchable FAQs, step-by-step guides and tutorials, helping customers find answers quickly and reducing the need for direct support.
Product documentation and FAQs
Provide clear, in-depth product manuals and usage instructions in one place. Add technical documentation, feature overviews, setup guides and best practices, making it easier for customers to get the most out of your product.
Education
Course materials and resources
Organise your course materials and resources in one easy-to-access place. Share lesson plans, reading materials, assignments, slide decks and reference links, so learners can find what they need when they need it.
Sales and marketing
Company brand guidelines
Keep your brand consistent by storing company assets in a central location. Share logos, colour palettes, typography, tone of voice, templates and brand guidelines, so everyone can access the correct, approved materials.
Put your knowledge in one useful place.
Build a help centre, staff handbook or online guide with Webfactory Knowledge Base.