August 2026 update - Webfactory

You can bookmark our System Update page for regular updates. Here is a summary of what’s new this month:

• New feature - WhatsApp button: You can now add a small WhatsApp button to the bottom of your website so customers can chat with you instantly! Just go to Settings > WhatsApp Button in your Website Manager to turn it on, pick where you want it, and start talking.
• New - Icon feature box layout: You can now use a new "Feature Box" element that combines an image and an icon to display products and services in a clean, modern layout.
• New - Crawler file settings: You can now manage robots.txt and llms.txt files directly in your Website Manager under Website Editor > Settings > Search Optimisation > Crawler Files to control how search engines and AI services crawl and read your website.
• Single use vouchers: You can now limit webshop vouchers to a single use per customer by automatically checking if the order's email address has previously redeemed it.
• Instagram management changes: Instagram connections for Website Design and Launchpad Website products are now managed through Hub, allowing you to connect, update, or revoke business accounts from a single new location.
• Links update: You can now use a search box instead of a dropdown list in the page editor to quickly find and select link destinations for pages, products, files, and more.
• Pop-up changes: You can now customise your website pop-ups by choosing where they appear, setting their size, showing or hiding headings, and controlling how long they stay hidden after a visitor dismisses them.
• New - Article layouts for KnowledgeBase: You can now use new article layouts in KnowledgeBase—including Simple Steps, Tabbed Steps, and Highlighted Content - to present instructions and guides more clearly.
• New - KnowledgeBase search insights: You can now view search insights in KnowledgeBase to see what your customers are searching for, helping you identify content gaps and create relevant support articles.
• New - AI search for Webfactory support: You can now use a new AI-powered question tool in Webfactory Support to ask questions in your own words and receive conversational answers based on support content.
• WhatsApp added to social links: You can now add WhatsApp alongside your other contact options using the Social Links element.
• New - Captions added to before & after elements: You can now add captions to Before and After comparison images to provide more context for visitors.
• Improved site maps:Website sitemaps now automatically exclude pages hidden from search engines to keep data accurate and focused on visible content.