Our latest blog articles
The home for all our website tips and news.
July 2026 update
1st July 2026
Welcome to our July update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month.
Welcome Pack help – What we need to know ‘About you’
22nd June 2026
In this blog, we explain exactly what information helps us the most for the ‘About us’ section of the Welcome Pack, why it matters, and what you do not need to worry about just yet.
Why outdated websites damage credibility
13th June 2026
In this blog, we’ll discuss why an outdated website can harm your credibility and what you can do to fix this.
Using keywords effectively in knowledge base content
12th June 2026
In this blog, we’ll explain how to use keywords in your knowledge base content so users can easily search, find, and understand your articles.
June 2026 update
1st June 2026
Welcome to our June update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month.
How to build trust with your website
22nd May 2026
Building trust on your website is key to turning visitors into customers. In this blog, we’ll discuss what you can do to build trust with your visitors.
How easy is it to set up and manage a Webfactory Knowledge Base?
15th May 2026
In this blog, we’ll explain just how easy it is to launch and run your Knowledge Base, so you can focus on sharing information, supporting your users, and growing your business.
How a knowledge base can support your website and reduce enquiries
12th May 2026
In this blog we’ll look at what a knowledge base is and how it can help support your website.
May 2026 update
1st May 2026
Welcome to our May update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month.
How often should you redesign your website? Signs it’s time for an update
22nd April 2026
Trends change, technology evolves, and customer expectations grow. So how often should you redesign your website, and how do you know when it’s time?
Introducing SiteRank: Simple search optimisation tracking for your website’s success
8th April 2026
Meet SiteRank, our new, easy-to-use search optimisation tracking tool designed to help you monitor your website’s search visibility without needing specialist knowledge.
Self Service Support: Why Customers Prefer Finding Answers Themselves
8th April 2026
In this blog, we’ll explore why self-service support is growing in popularity and how it benefits both customers and businesses.