October 2026 update

1st October 2026

Welcome to our October update. Catch up on all the latest improvements, exciting new features, and what’s in the pipeline this month. Be sure to explore our latest blog posts and upcoming social media events.

New this month

You can bookmark our System Update page for regular updates. Here is a summary of what’s new this month:

  • Additional application questions Recruitment application forms now support up to eight custom questions, increased from five, with flexible response types, adjustable field widths, and optional guidance managed within your application page settings.
  • New Open Graph tags settings You can now set custom Open Graph titles, descriptions, and share images, complete with live previews, across website settings, individual pages, products, and properties to control how your content appears on social media.
  • New gallery slider element A new Gallery Slider element allows you to turn existing gallery images into a slideshow without re-uploading, featuring customisable crop ratios and cover or contain display settings.
  • Add webshop products to several departments faster The Webshop Add product window now features a searchable department list, allowing you to select multiple departments at once during initial setup and avoid follow-up editing.
  • Pay an account balance directly in hub Account administrators can now pay their Webfactory account balance directly within the Hub Account & billing area, using saved or new payment methods to clear balances, add credit, or make partial payments.
  • See images process as you upload them Website Manager now shows real-time processing status and placeholder proportions directly in the image preview when uploading or rotating gallery, item, and product images, preventing layout jumps and page reloads.
  • Show Klarna payment information on product pages Webshops using Klarna can now enable On-site Messaging directly through their payment settings, displaying promotional payment options beside product prices without manual library installation.
  • Use an authenticator app for hub sign-ins Hub users can now select an authenticator app, such as Google Authenticator, Microsoft Authenticator, or 1Password, as their preferred two-factor authentication method for quicker sign-ins, with email remaining available as a fallback.

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Things to think about

We’ve put together a list of upcoming dates and events to help you plan your social media and website content:

  • Black History Month (UK) - Throughout October: Recognise and celebrate Black history, culture, and achievements. Share educational content, spotlight inspiring figures, or support relevant causes.
  • Breast Cancer Awareness Month - Throughout October: Raise awareness and show support. Share educational information, fundraising activities, or messages of support.
  • Halloween - 31st October: A major social media engagement opportunity. Share themed visuals, behind-the-scenes content, competitions, polls, or seasonal promotions.
  • Movember - Throughout November: Raise awareness for men’s health. Share support for the campaign, workplace fundraising, or wellbeing-focused content.
  • Bonfire Night - 5th November: Celebrate a classic UK tradition. Share festive visuals, team moments, safety reminders, or seasonal offers.
  • Remembrance Day - 11th November: Share respectful messages of remembrance. Recognise service and sacrifice with thoughtful, appropriate content.
  • Children in Need - 13th November: Support a major UK charity event. Share fundraising activities, team participation, or encourage donations.
  • Black Friday - 27th November: Build excitement around promotions. Share offers, product highlights, countdowns, gift ideas, or exclusive deals.
  • Cyber Monday - 30th November: Continue online shopping conversations. Share digital offers, helpful buying guides, or product recommendations.

New products

Why not sign up for a free trial and discover some of the other products we offer:

  • Webfactory Knowledge Base: We’ve launched Knowledge Base! It’s great for organising support articles, staff handbooks, and training guides. Start a 14-day free trial and get an early-adopter discount.
  • Webfactory SiteRank: We’ve also released SiteRank, our new tool for tracking your website’s SEO performance. See keyword rankings, measure your SEO progress, and get accurate local insights from one simple dashboard. Start a 14-day free trial today.

Coming soon

  • Live Chat: We’re putting the finishing touches to Live Chat, formerly known as ChatBox. You’ll be able to integrate it fully into your website and install the companion app to respond to customer enquiries quickly and easily.
  • Surveys: Create and send surveys to learn more about your customers’ experiences with your company. Start with a simple AI prompt to generate a complete set of questions in seconds.
  • TipBox: Create a simple, shareable page where customers can leave a thank-you tip for you or a member of your team.
  • AI Website: Quickly create a professional one-page website. It’s ideal for SEO landing pages, promoting an event or establishing a simple online presence.

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