System updates
Follow our latest system improvements.
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You can now get page suggestions while completing your Welcome Pack. When you reach the Pages section, the AI assistant can suggest useful pages for your website based on the business details you have already provided. You can choose the pages you want to...
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Address lookup has been improved for ecommerce sites that use the address lookup add-on. When your customers enter their postcode during checkout, the lookup now uses a newer address service with more complete and up-to-date results. This should make it...
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You now have another layout option in the Website Editor. The new indented 2-column section lets you place two narrower columns side by side in the centre of the page, instead of stretching content across the full width. You can use it for balanced blocks...
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You can now reply to SMS messages from Webfactory. If we send you a text message, your reply can now come back to our team so we can handle the conversation alongside your other messages. This should make it easier to respond quickly when SMS is the most...
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The link dialogue has now been integrated into the Banner Settings of the Website Editor. Instead of manually entering a page ID, you can now open a selector and choose the destination directly, which makes linking much faster. It also ensures a more...
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We’ve updated the sitemap structure for all sites. Sitemaps available at /sitemap.xml now include blog articles in addition to the main pages. Previously, only primary pages were listed. While search engines such as Google are able to discover blog...
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We’ve added a new H2 formatting option to the Website Editor. You can now wrap text with four asterisks on each side to produce a second-level heading (H2). Previously, formatting only supported up to three asterisks, which produced an H3. This gives you...
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We’ve added a new “Map with Text” element which allows you to include a title and description directly above each map. Previously, text had to be added as separate elements, and when multiple maps were placed in a single row, there was no reliable way...
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You can now link directly to specific sections of a page from any element that supports links within the website editor. To use this feature, select the page section option from the link dropdown, then enter the relevant page section ID into the field...
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The Webshop Checkout Settings page allows you to add custom HTML that is injected into the checkout page after a customer completes their order. This is commonly used for conversion tracking scripts and analytics integrations. Previously, merge fields...
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The website editor previously had issues with the back link displayed at the top of the page when editing an article. The system was unable to determine whether you had navigated from the main article list or from a category-specific list accessed via the...
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Forms across sites have been updated to use asynchronous (Ajax) submission rather than a full page reload. This means that when a form is submitted, the page will no longer refresh. Submissions are processed in the background, resulting in a smoother and...
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We’ve introduced an improvement to the image cropping controls. With this update, you can now configure the image crop method on a per-page basis for the following page types: Itemlister pages Galleries Recruitment pages Property pages This gives you more...
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We’ve recently rolled out a number of updates to improve clarity and make the platform easier to use: Clearer first login experience – When you first log in, you’ll now see a pending update state so it’s clearer why your data may not have updated...
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You can now reorder product variation options within a variation. This means that if you already have several options set up, you can easily move them around to change the order. For example, if your size options were small, medium, and large, you can now...
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It is now possible to add internal notes to Webshop orders (when enabled in site settings). These notes are visible only to you and can be used to record details such as special customer requests or handling instructions.
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We’ve introduced an enhancement to the link dialog accessed via the ‘link’ button in the formatting bar when editing text. As before, you can add links to a variety of destinations and choose whether they open in a new tab. With this update, you will...
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A new Pop-ups section is now available on the 'Content' page within the Website Editor. This feature allows you to easily create and manage pop-up content, such as contact forms, sign-up forms, and promotional messages directly within the editor. You can...
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We’ve reworked the cross promotions tab to make it faster and easier to find the products you need. While the tab now displays up to 50 products, we’ve added a search bar so you can quickly locate any specific product without scrolling. This update is...
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We’ve given the restricted access page (what visitors see when an IP address is blocked from your website) a fresh, modern look. The new design keeps the page clear and user-friendly, while making it more up-to-date as shown below:
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The hamburger menu is now supported on desktop devices as well as mobile. For new websites, this feature can be included at no additional cost. Our designers will choose the most appropriate navigation style for your project, but you may specify your...
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We have recently completed a series of server upgrades aimed at enhancing overall system performance. As a result of these improvements, average load times are now 30-50% faster, providing a noticeably smoother and more responsive experience.
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We’ve improved and simplified the Launchpad package to make things clearer and easier for customers. The goal is to make the Launch Pad offering straightforward, especially for customers who just want a clean, professional informational site without lots...
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We’ve made improvements to the article manager to help avoid confusion. Previously, a message indicating that an article wasn’t published could remain visible until the page was refreshed, even after the article had been set to publish. Articles now use...
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We’ve improved how category article counts are displayed in the KnowledgeBase Manager. Previously, categories only showed the total number of articles they contained, which made it difficult to find items that were still in draft or review status. With...
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We’ve made an improvement to how Itemlister feeds handle sorting when pulling items from multiple pages. Previously, the “By order on Item Lister page” sort option would mix all items together and sort them based on their overall position across all...
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We’ve introduced a new and improved way to close your products. From now on, customers will need to close their own products directly through the Hub rather than contacting us to do it for them. Once you’ve logged into the Hub, you’ll see a list of...
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We’ve updated the Rewards section. We’ve made it easier to find and manage your rewards in the Hub. Previously, all reward options like referrals, social shares, and loyalty discounts were shown on one long page. Now, they’re neatly organised into...
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We've added a new element called the "Inline Feature Box". Previously, the Image Feature Box element had several styles that placed the image to the left or right of the content and versions where the text overlapped slightly; these have now been retired...
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We are excited to announce that administrators can now enable Two-Factor Authentication (2FA) for their accounts. This security feature enhances account protection and will apply to all users within your organisation. Two-Factor Authentication (2FA) is...
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We’ve added a new Social Links element to the Website Editor. This means you can now easily add your social media links anywhere within your content or footer section of your website, without needing a designer. Previously, adding social links required...
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We’ve made some improvements to your holding page. The holding page still looks very similar, but it now has its own dedicated section in our Website Editor (instead of being part of the general website design settings). This means things like your logo...
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We’ve added a notification bell to your dashboard. Right now, you’ll mainly see updates such as when you’ve been granted access to new products. Over time, we’d like to make this feature even more useful for you. If you have ideas for what you’d...
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New banner targeting options now available! You can now choose to display your banners exclusively on Webshop account pages and checkout pages. This gives you more control over when and where your messages appear, helping you tailor your customer experience...
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We’re excited to share that the Website Editor now includes three brand-new ways to showcase your customer feedback: Testimonial Grid – neatly display multiple testimonials in a structured grid layout. Testimonial Masonry – create a dynamic, Pinterest...
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We’ve split the Itemlister, Property, and Product Feeds elements Previously, these feeds were a single element with a layout setting. Now, they’re available as two distinct elements: Grid – for a traditional, structured layout Slider – for a smooth,...
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We’ve updated the way you add and edit FAQs to make things clearer and easier. Now, instead of editing inline on the page, a pop-up modal will appear when you add or edit a FAQ. Previously, adding a FAQ would create an empty entry for you to fill in...
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Great news – we've now lowered the price of our Assisted Welcome Pack We’ve reduced the Assisted Welcome Pack price from £99.00 back down to £59.00.
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We've improved our loyalty discount scheme whereby you receive a discount on a new or additional website. Originally you wouldn't earn your first 10% discount until you had finished your first year. We now provide 10% discount from day one, increasing 10...
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We’ve made it easier to request a quote. Our updated request a quote page makes it clearer how you can get your quote — and lets you choose the method that suits you best. You’ll now see all available options in one place: quote form, live chat...
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We've enhanced the behaviour of the price dropdowns in the property search box. Previously, if no price options were manually set in the search box settings on a property page, the dropdowns would appear empty. With this update, if no specific price ranges...
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We’ve improved the image upload experience in areas such as the article image dialog box. Previously, when no specific crop ratio was required, users could only choose from a list of predefined crop ratios before cropping an image. With this update, a new...
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We’ve made some changes to the naming and presentation of our news feed components to better reflect their functionality: The 'Advanced news feed' has been renamed and is now available in two formats: 'News grid' and 'News slider'. The 'News slider' is a...
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We've introduced two new 'Animated Stat' elements that bring numerical data to life with visual impact. As the element scrolls into view, the number animates by counting up from 0 to its final value. You can customise it with a prefix (e.g., £), a suffix...
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You now have even more control over where sidebars appear. In addition to selecting specific pages or applying sidebars site-wide, you can now also display sidebars on Itemlister search results and Article pages, a capability that was previously unavailable.
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Update: Introduction text now supported in FAQ page sections. You can now add introduction text to the FAQ element when it is used as a page section. Previously, introduction text could only be added when creating a standalone FAQ page. This update ensures...
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New: Admins can now close products via Admin Tools Admins can now close products directly. Just Click on User Head Accounts & Billing Product Management to access this feature.
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We've fixed an issue that affected image editing on product and listing pages. Previously, when you cropped or rotated an image, the changes were applied but you wouldn’t see them right away due to a caching issue. A hard refresh was needed to view the...
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We’ve made some improvements to the image upload experience when adding things like department and articles images: Smarter Loading Message: The “processing, please wait” message now waits for the image to actually finish processing, not just a timer...
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We’ve expanded the layout options for 3-column sections! Previously, selecting 3 columns meant each had to take up exactly one-third of the page width. Now, you have even more flexibility to design your pages just the way you want. You can now choose from...